4 Best Live Chat Software For Websites

To me, live chat software for a website can just be the way to really offer that amazing service to your customers on your website.

Just imagine,

They are on your site and have a question, issue, concern, navigation issue, or purchase question.

Or shoot:

I’m sure there is another reason too.

Regardless,

You can’t argue with an instant communication channel.

Let’s go ahead and check out 4 awesome live chat software options

That:

You can get going on your website today.

What type of websites can really benefit from live chat?

• eCommerce
• Small Business
• Offering Products
• Photography business

Some key stats to see the benefits for you:

• Increase conversions by 20%
• Reduce support costs
• Increase average order by 15% (Via Internet Retailer)

Just to add:

These 4 were chosen based on certain measures such as:

• How many customers they have
• Their social media presence
• Reviews on each one
• Testing was done with each company

Live Chat Inc – One Of The Best Live Chat Softwares For Wesites

Pricing

Live Chat Inc. offers four tiers of subscription services at different prices points.

They are as follows:

Starter

The Starter subscription is $16 a month (if billed annually) or $19 a month if billed monthly.

Live Chat suggests this version for home and smaller businesses.

Team Pricing

The Team subscription level is $33 a month (billed annually) or $39 if billed month to month.

Live Chat suggests this for businesses that need full-time support.

Business

The business level is marked as most popular by Live Chat.

The Business subscription is $50 a month if billed annually and $59 a month if billed month to month.

This level is good for businesses that really want Live Action to function as a customer service department.

Enterprise

The highest level of service is named Enterprise by Live Chat.

The enterprise-level is $149 a month and is only available billed annually.

This level is meant for large Fortune 500 firms.

Free Trial

Live Chat offers a free trial to new members.

The free trial is 30 days at the Team level.

There’s no credit card required for the free trial.

This is one of the best free trial options on this list of live chat software providers.

Top Features

As with all live chat software, Live Chat offers customers and website videos instant access to the information they want — providing a big advantage over traditional phone calls or emails.

Live Chat boasts a lot of benefits and features including chat tools, customization, reports/analytics, chat reviews, visitor tracking, team management, and visitor tracking data.

Let’s go into even more detail on some features that are pretty awesome.

• The message sneak peak – Even if your soon to be, or the customer doesn’t hit send to chat you can still see what they are writing.  Pretty cool to see into their minds and get ready for what they might say, or maybe hurry up and type up something that will blow their mind before they even hit enter.  I see a huge conversion increase personally.
• Canned responses – Don’t type the same answer to 60 people a day.  Save a pre-made template and respond easily.
• Auto-greeting – Let a simple chat pop up to even just say “Hi, how can I help you today”.
• Ticket form – even if you’re offline from chatting, customers can still send chats to you that turn into a ticket.  This easily allows you to follow up and assist your customers.

Top Cons

In online reviews, several Live Chat users reported issues integrating the platform with their CRM.

Also, some users expressed issues with limited customization available for automated responses.

How Easy It Is To Get Started

Getting started with Live Chat Inc. is meant to be simple.

The 30-day free trial is available at their second-to-top subscription tier and Live Chat Inc. doesn’t even require a credit card to start the trial.

Per live chat software fashion, you can even use the chat function on Live Chat Inc. website to start the 30-day free trial for your business.

Pure Chat – An Awesome Live Chat Software

Pure Chat Pricing

Pure Chat’s pricing is the simplest of the bunch. There are only two versions: Free and PRO.

The free version is available with a large variety of features for no cost.

PRO subscription is $79 a month if paid annually and $99 a month if paid on a month-to-month basis.

Top Features

The thing that sets Pure Chat apart from the competition is the availability of a full-service, free version.

The free version includes 3 agents and unlimited live chat, for no cost.

Users can utilize the free version on one website.

If you decide to go PRO, users get everything that’s included in the free version plus unlimited users, real-time analytics, visitor tracking, unlimited websites, and mobile/SMS functions.

Top Cons

Reviews online have reported a few glitches with the notifications in Pure Chat’s system.

Also, at the time of this article — agents were not able to load attachments (photos, documents, screenshots, etc.) within the chat.

How Easy It Is To Get Started

It’s super easy to get started with Pure Chat.

Since the free version is pretty comprehensive, companies can try out Pure Chat without having to make a financial commitment.

The only thing needed is an email.

Live Agent – Great For Your Website

Pricing

There are three tiers of subscriptions for Live Agent’s live chat software.

Ticket level, which is $9 per agent, per month.

Ticket + Chat level, priced at $29 per agent, per month.

All-Inclusive level $39 per agent, per month.

Live Agent also offers the option to buy a downloadable license for the live chat software — for a one-time fee.

Pricing for that starts at $11,950.

Additionally, Live Agent offers a free, two-week trial to test out the software.

A credit card is not required to start the free trial.

Top Features

On this list, Live Agent is the only vendor that offers the ability to purchase a downloadable license for the live chat software.

That could really appeal to enterprise operations that want full access and control of their software — and understand the long-term cost benefits of buying outright.

The top features included with Live Agent are ticket management, customizable rules for ticket processing/handling, time tracking, customer query tags, mass actions (to serve multiple tickets at once), SPAM filters, canned/auto messages, performance reports, and social media integration.

Bonus, Live Agent is the only provider on this list that highlights the ability to send animated GIFs in live chat.

That’s pretty fun!

Top Cons

Several online reviews reported that the onboarding and installation process was more complicated than they would like.

It should be noted though that many reviewers said that support was super quick to respond to their questions and issues to move along the installation progress.

Also, the price-per-agent model makes Live-Action more expensive than some of the other options

How Easy It Is To Get Started

Live Agent offers the option to receive a free demo of the product before committing to a free trial or a paid subscription.

You can sign up for that through, you guessed it, Live Agent’s live chat feature on their website.

Live Agent does not require credit card information to start the free two-week trial.

Only basic contact information — like name and email — is required to try out Live Agent’s live chat software.

Olark – A Great And User-Friendly Live Chat Software

Pricing For Olark

Unlike many subscription services, Olark Live Chat has positioned its billing a bit differently.

Rather than having different price points for different features — Olark has organized its price points based on billing times lines and is calculated as per agent, per month.

Billed monthly, Olark is $17 per agent, per month.

Billed annually, Olark is $15 per agent, per month.

Billed every two years, Olark is $12 per agent per month.

So, price savings can be had if you want to pay upfront annually or biannually. New users can sign up for a two-week free trial.

Olark also offers a free version of its live chat software. It allows businesses to have one agent (one employee login) and up to 20 chats per month.

Top Features For Olark

Olark offers a variety of features including simple customization, real-time chat, real-time reporting, automated messages, searchable transcripts, team management tools, and unlimited conversations.

Let’s take a look at some of these features

• Searchable transcripts – Easily go back and find a convo you had with someone to get the details.  Or maybe even reach back out to them.  Great feature.
• Have Fun Customizing – Easily create the look and feel of the chatbox you want.  I think it’s great when you can adapt it and make it look and feel like your site and culture.

Top Cons

The organization of the billing is a bit weird and seems to penalize smaller businesses that can’t afford to pay upfront.

Also, Olark does require a credit card to initiate the free trial.

According to some reviews online, Olark’s onboarding (implementing the software process) doesn’t offer a lot of direction or support.

The company just provides an embeddable HTML code to install the software.

If you aren’t that web savvy, this step could be tricky or require additional help.

Olark does have a support team that you can contact to get further help in installing the live chat software.

How Easy It Is To Get Started With Olark

To get started you can sign up for Olark with the free trial option and continue from there.

Olark provides HTML code that you copy and paste into your website to install the program.

Olark does require a credit card to start the free trial — but will not charge the card if subscription service is canceled before the trial is up.

It seems, based on FAQ on the Olark website, as if the company’s refund policy is fairly lenient too, if a user forgets to cancel in time and doesn’t want to continue paid service.

The Conclusion of the 4 Best Live Chat Software For Website Options

Live chat on your website is surely going to help you all around.

A very small investment with huge returns.

Just to recap on the 4 best Live Chat Software For Websites Options:

• Live Chat INC
• Pure Chat
• Live Agent
• Olark

My top choice though out of these 4 is going to be Live Chat followed by Olark.

I just feel live Chat INC gives the interface needed for a friendly environment

And as well

All the tools you want to see when it comes to this software.

Drop me a line or comment below if you have any questions.